General Business Terms and Conditions (GBTC)

www.goriffee.com

(updated 26/03/2025)

I. GENERAL PROVISIONS

1. SELLER

Business name: Goriffee s. r. o.
Headquarters: Gabčíková 8, 841 05 Bratislava
ID No: 46 289 305
VAT No: 2023317571
VAT No: SK 2023317571
Registered in: the Commercial Register of the Municipal Court of Bratislava III Section: Sro, Insert No. 74964/B
E:mail: info@goriffee.com

is the operator of the online shop www.goriffee.com (hereinafter referred to as“e-shop“) and the seller (hereinafter referred to as“Seller”).

1. The Seller issues these General Terms and Conditions (hereinafter referred to as “GTC”),which regulate the relations between the Seller and the Buyer in the sale of goods and the provision of services. The GTC are an integral part of the contract concluded with the Seller and are binding for all contracting parties.
2. The buyer is a consumer or entrepreneur.
3. A consumer is a natural person who does not act within a line of their business or other business activities when entering into and performing a consumer contract. The legal relationships between the Seller and Consumer that are not expressly covered by the GBTC shall be governed by Act No 40/1964 Civil Code, Act No. 108/2024 Coll. on Consumer Protection Consumer Protection and on Amendments and Additions to Certain Acts (hereinafter referred to as ” Act No. 108/2024 Z. of .”) and related legislation.
4. Entrepreneursare:
   • persons registered in the Commercial Register,
   • persons conducting business on the basis of a trade license,
   • persons conducting business on the basis of a license other than a trade license under special regulations,
   • persons carrying out agricultural production and registered in accordance with a special regulation.

For the purposes of these GTC, an entrepreneur is also defined as one who acts in accordance with the preceding sentence in the course of his or her business activities. If the Buyer provides his/her identification number (ID number) in the order, he/she hereby expressly declares and confirms that he/she is making the purchase within the scope of his/her business activity. The Buyer also acknowledges that in this case, the provisions of these GTC binding for entrepreneurs shall apply to his contractual relationship with the Seller and the consumer protection rules shall not apply to him.

The Seller’s legal relations with the Buyer, who is an entrepreneur, not expressly regulated by these GTC or by the contract between the Seller and the Buyer, shall be governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code as amended, as well as related regulations. In the event of any differences between the GTC and the individual contract, the text of the contract shall prevail.

By placing an order, the Buyer confirms that he/she has read these GTC, of which the Complaints Procedure forms an integral part, and that he/she agrees to them in the version valid and effective at the moment of sending the order.

II. PURCHASE AGREEMENT

Entering into the Purchase Contract:

• The purchase contract is formed by sending the order (proposal for conclusion of the contract) by the Buyer and the subsequent acceptance of the order (acceptance of the proposal for conclusion of the contract) by the Seller.
• The order is deemed to have been dispatched at the moment when the buyer clicks on the button with a clear indication of the binding of the order. Until this moment, the buyer can modify the contents of his order in the shopping cart as he wishes. The submission of the order by the buyer is considered as a proposal to enter into a contract.
• The Purchase Contract is concluded at the moment when the Seller confirms receipt of the Buyer’s order by sending a confirmation to the e-mail address provided by the Buyer in the order form when creating the order. All confirmed orders are binding.
• The order acknowledgement contains in particular the order number, the name and specification of the goods, the price of the goods, the cost of delivery (postage), any other costs and charges, if the costs and charges cannot be determined in advance, information on how they are determined/calculated, the method of payment, information on the binding delivery period of the goods, information on the place of delivery of the goods, information on the Seller, documents and forms required by the legislation and related information.
• The buyer is entitled to place an order:
  • by filling in the order form within the customer account, after prior registration in the e-shop,
  • by filling in the order form without registration.
• The Seller has the right to cancel the order if it is not possible to secure the ordered goods. In this case, the Buyer shall refund the full amount paid without undue delay or offer the Buyer replacement goods or another solution if the Buyer agrees to it. The Seller shall also have the right to cancel the order if he is unable to contact the Buyer for objective reasons (incorrect or unlisted contact details, unavailability,…).
• The resulting contract (including the price) can be changed or canceled only by an agreement between the parties or for legal reasons.

Delivery of the object of purchase:

• By entering into the purchase contract, the Seller undertakes to hand over the subject-matter of purchase to the Buyer along with the documents relating to it and to enable the Buyer to acquire the title to the subject-matter of purchase; the Buyer undertakes to take over the subject-matter of purchase and pay the purchase price. The buyer becomes the owner of the item only after full payment of the purchase price.

III. PRICE AND PAYMENT TERMS

Price:

• All prices are negotiable. The prices shown within the e-shop are always current and valid. Prices are final, i.e., including VAT and/or all other taxes and fees that the consumer must pay to obtain the goods; this does not apply to any fees for transport, etc., which are listed separately and their amount depends on the options selected by the Buyer.
• The Buyer acknowledges that if the Buyer orders goods at a price published in error due to an error in the Seller’s internal information system, the Seller shall be entitled to withdraw from the Purchase Contract, even after the Buyer has received an e-mail confirming his order. In such a case, the Seller shall inform the Buyer of the fact. Examples of when an incorrectly published price may occur are the following:
  • the price of goods is at first sight incorrect (e.g., it does not take into account the purchase price);
  • the price of goods is missing a digit or has one or more digits added;
  • the discount on goods exceeds 50 % without the goods being subject to a special marketing campaign or sales event marked with a special symbol.

• The campaign prices are valid until the stock is sold out, stating the number of pieces of goods on stock, or for a specified period of time. Special prices, discounts on goods can not be combined with each other.
• The Seller reserves the right to declare the purchase contract invalid in case of misuse of personal data, misuse of a payment card and the like, or due to the intervention of an administrative or judicial authority. The Buyer will be informed of such procedure.

Payment terms:

• The Seller accepts the following payment methods:
• payment via payment gateway
• payment by card,
• payment electronically via paypal
• payment by Benefit plus card (Benefit plus payment gateway)
• payment by Benefit plus voucher

• Payment is possible only in EUR. The Seller sends the tax document to the Buyer together with the goods. The Seller is a VAT payer. All prices include VAT.

IV. DELIVERY AND DELIVERY CONDITIONS

Delivery methods and deadlines:

The Seller makes use of or arranges the following delivery methods:

• sending by a transport service/postal company:
  • SK Packet courier
  • GO4 courier Bratislava
  • personal collection of goods at the SK Packet dispensing point
  • personal collection of goods at the address Košická 36, 811 03 Bratislava, Slovak Republic.

• The delivery time for the goods on offer is in most cases 3 to 5 working days from the order confirmation, depending on the availability of the goods in stock and the method of transport. For products that are in stock with the supplier, the delivery time can be extended to 7 to 14 working days. Maximum 30 working days. The delivery time is subject to change by agreement with the Buyer. The Buyer shall be informed by e-mail or telephone about the delivery period, the delivery date and, in the case of personal collection, the date of availability of the goods at the Seller’s registered office. In the event of an extension of the delivery period, the Buyer shall have the right to withdraw from the contract.

Other agreements:

• The place of collection/delivery of the goods is determined on the basis of an order by the Buyer. The delivery of the goods to the designated collection/delivery point shall be deemed to be the fulfilment of the Seller’s obligation under clause 2.8 of these GTC.
• If by the nature of the thing or if it is not agreed how the thing is to be packed, the Seller shall pack the thing according to custom, if there is no custom, then in the manner necessary for the preservation of the thing and its protection. The Seller will arrange transport of the shipment in compliance with the same principle. When taking over the goods, the Buyer is obliged to check the integrity of the shipment and its completeness.
• If the Buyer is a consumer, the goods shall be deemed to have been accepted when the Buyer or a third party designated by the Buyer, other than the carrier, accepts all parts of the ordered goods, or if
  • a) the goods ordered by the Buyer in one order are delivered separately, at the moment of receipt of the goods that were delivered last,
  • (b) he delivers goods consisting of several parts or pieces, at the time of taking delivery of the last part or piece,
  • (c) he delivers the goods repeatedly over a period of time, at the time of receipt of the first goods.
• Acceptance of the goods by entrepreneurs is the moment of their handing over by the Seller to the Buyer resp. to the first carrier.

• In case of occurrence of a force majeure event, a failure of the information system, the Seller is not responsible for delayed delivery of goods. The Seller shall not be liable for late delivery or damage to the goods caused by the carrier. Such cases shall be settled by the Seller by delivery of new goods to the Buyer after payment of all damages by the carrier.

V. ORDER CANCELLATION

Cancellation of the order by the buyer:

• The Buyer has the right to cancel his/her order without giving any reason until the moment when the Seller sends confirmation of receipt of the order in accordance with point 2.3 of these GTC. After the conclusion of the Purchase Contract, the Buyer may cancel the order and withdraw from the concluded Purchase Contract only if the Seller has not yet handed over the goods for shipment. If the goods have already been handed over for transport, the Buyer may exercise his right of withdrawal pursuant to Article VI. of these GTC.

• The Buyer may cancel the order by sending an e-mail message to the Seller’s address. When cancelling an order, the Buyer is obliged to indicate the order number, date of the order, name and surname, e-mail address used for the order and, if applicable, the reason for cancellation (optional). The Seller shall process the cancellation request without undue delay and send the Buyer a confirmation of the cancellation of the order.

• If the Buyer has already paid the purchase price, the Seller shall refund the amount paid without undue delay, but no later than 14 days from the notification of cancellation of the order according to point 5.2 of these GTC and in the same way as the payment was made, unless the Buyer and the Seller agree otherwise.

Cancellation of the order by the seller:

• The Seller reserves the right to cancel the order in the following cases:
• the goods cannot be delivered due to out of stock or unavailability,
• technical error in the price or delivery time of the goods in the e-shop,
• the buyer has provided incorrect or incomplete data necessary for the order processing,

• In the event that the Seller cancels the order, the Buyer will be informed of this fact without undue delay by sending an e-mail message to the address provided by the Buyer when creating the order. If the Buyer has already paid the purchase price, the Seller shall refund the amount paid without undue delay, but no later than 14 days after the notification of the cancellation of the order according to clause 5.2 of this Article, in the same way as the payment was made, unless the Buyer and the Seller agree otherwise.

VI. WITHDRAWAL FROM THE CONTRACT

Withdrawal from the Contract – consumers:

In accordance with § 20 of Act No. 108/2024 Coll., the Buyer has the right to withdraw from the contract in the case of a contract concluded at a distance or a contract concluded outside the Seller’s premises within 14 days from the date:

• acceptance of the goods within the meaning of clause 4.5 of these GTC,
• the conclusion of a contract, the subject of which is the provision of a service,
• the conclusion of a contract for the supply of digital content that the Seller delivers other than on a tangible medium (if the subject of the contract is the delivery of digital content).

The Seller is to be informed about exercise of the right to withdraw from the contract within the specified period and shall be provided with the following information necessary to settle it:

• order number (variable symbol)
• goods description
• acceptance date
• name and surname of the consumer
• address of the consumer
• account number and bank code (IBAN) for a refund
• withdrawal grounds (optional)

The withdrawal form intended for consumers can be found here:

required / to be filled in legibly

• The Consumer may exercise the right to withdraw from the contract concluded at a distance or from the contract concluded outside the Seller’s premises by sending an e-mail to the address: info@goriffee.com or in paper form at the Seller’s address Gabčíková 8, 841 05 Bratislava, Slovak Republic.
• The Consumer is obliged to send the goods no later than 14 days from the date of withdrawal from the contract to the Seller’s address Gabčíková 8, 841 05 Bratislava, Slovak Republic, complete, with complete documentation, undamaged, clean, preferably including the original packaging, in the condition and value in which the goods were received, registered, insured (recommendation), suitably packaged to prevent damage to the goods during transport.
• Other conditions under which the consumer is entitled to withdraw from the contract are regulated in § 20 of Act No. 108/2024 Coll.

• The Seller shall, no later than 14 days from the date of receipt of the notice of withdrawal, refund to the Consumer all payments received from the Consumer under or in connection with a distance contract, a contract concluded away from the Seller’s business premises or a supplementary contract, including transport, delivery, postage and other costs and charges, except for:
  • additional costs incurred as a result of choosing a delivery method other than the cheapest normal delivery method offered by the Seller,
  • the cost of returning the goods to the Seller, which shall be borne by the Consumer in accordance with clause 5.9 of these GTC, unless otherwise agreed between the Seller and the Buyer.
• The Seller shall not be obliged, upon withdrawal from a contract concluded at a distance or from a contract concluded off-premises, the subject of which is the delivery of goods, to return the payments to the Consumer pursuant to clause 5.6 of these GTC before the goods are delivered to the Consumer or until the Consumer proves that the goods have been sent back to the Seller, unless the Seller proposes to collect the goods in person or through a person designated by the Seller.
• The consumer may withdraw from a contract concluded at a distance or from a contract concluded outside the Seller’s premises, the subject of which is the delivery of goods, even before the start of the withdrawal period.
• The Consumer acknowledges that if he/she withdraws from the contract, he/she will bear the costs of returning the goods to the Seller, and if he/she withdraws from the distance contract, also the costs of returning the goods which, due to their nature, cannot be returned by post.
• The consumer is obliged to pay the Seller the price for the actual performance provided until the date of delivery of the notice of withdrawal from the contract, if the consumer, pursuant to § 19 par. (1) of Act No 108/2024 Coll. withdraws from a contract concluded at a distance or from a contract concluded outside the Seller’s premises, the subject matter of which is the provision of a service, the supply of water not for sale in a limited volume or in a specified quantity, or the supply of heat, and before the commencement of the provision of the performance has given its express consent pursuant to Section 17(10)(c) of Act No. 108/2024 Coll.
• The consumer has the right to withdraw from the contract concluded at a distance and from the contract concluded outside the Seller’s premises without giving any reason, except for the contract, the subject of which is
  • the provision of a service, if
    • (a) the service has been fully provided; and
    • (b) the provision of the service has begun before the expiry of the withdrawal period with the consumer’s express consent and the consumer has declared that he has been duly informed that, by giving his consent, he loses the right to withdraw from the contract once the service has been provided in full if the consumer is obliged to pay the price under the contract,
  • the supply or provision of a product whose price depends on price movements in the financial market which are beyond the trader’s control and which may occur during the withdrawal period,
  • delivery of goods made to the consumer’s specifications or custom-made goods,
  • delivery of goods which are subject to rapid deterioration or perishability,
  • the delivery of goods enclosed in protective packaging which is not suitable for return for health or hygiene reasons if the protective packaging has been damaged after delivery,
  • the supply of goods which, because of their nature, may be inextricably mixed with other goods after delivery,
  • delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, whereby their delivery can take place after 30 days at the earliest and their price depends on the price movement on the market, which is beyond the Seller’s control,
  • the performance of urgent repairs or maintenance during a visit to the consumer, which the consumer has expressly requested from the Seller; this does not apply to a contract the subject of which is the provision of a service other than repair or maintenance and to a contract the subject of which is the supply of goods other than spare parts necessary for the performance of repair or maintenance, if the contracts were concluded during the Seller’s visit to the consumer and the consumer has not ordered these goods or services in advance,
  • delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging that has been damaged after delivery,
  • the supply of periodicals, except for the supply of periodicals under a subscription contract,
  • goods bought at a public auction,
  • the provision of accommodation services for purposes other than housing, the transport of goods, the hiring of cars, the provision of catering services or the provision of services related to leisure activities, where the contract requires the trader to provide these services at a precisely agreed time or within a precisely agreed period,
  • delivery of digital content that the Seller delivers otherwise than on a tangible medium, if
    • (a) the delivery of digital content has begun; and
    • (b) the consumer has given his express consent to commence the supply of digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by giving his consent he loses the right to withdraw from the contract by commencing the supply of digital content, and the trader has provided the consumer with a confirmation pursuant to section 17(12)(b) or (13)(b) of Act No 108/2024 Coll. if the consumer is obliged to pay the price under the contract.

VII. COMPLAINT PROCEDURE AND WARRANTY

Warranty period

• As a proof of warranty, the Seller issues a purchase document (invoice) for each purchased goods with all the necessary data for the application of the warranty (in particular, the name of the goods, price, quantity, serial number).

• At the express request of the Buyer, the Seller shall provide a warranty in writing (warranty card). However, as a standard, if the nature of the item allows it, the Seller shall issue the Buyer with a proof of purchase of the item containing the aforementioned data instead of a warranty certificate.

Time limit for exercising rights arising from defective performance

• The warranty period shall commence on the date when the Buyer accepts the goods concerned.

• The warranty period is:
  • 24 months. If the Sold Item, its packaging or the instructions attached to it have a period of use marked on them, the warranty period shall not expire before the expiry of this period.
  • for used goods – 12 months (goods marked as used)
  • different in case of agreement.

• When the buyer is a consumer, within the statutory warranty period, claims are governed by Act No. No 40/1964 of the Civil Code and Act No 108/2024 Coll. both laws in the valid and effective wording, taking into account the clarifications in this Complaints Procedure.

• The Buyer – entrepreneur is subject to the general provisions governing liability for defects according to the Civil Code or the provisions governing liability for defects and quality assurance under the Commercial Code.

Warranty Terms

• The buyer who is not a consumer is obliged, and the buyer who is a consumer is advised, to check the condition of the shipment (number of packages, integrity of the shipment, damage to the shipment) together with the carrier immediately upon delivery. If the Buyer accepts the damaged shipment from the carrier, it is recommended to describe the damage in the carrier’s handover report, to draw up a damage report with the carrier and to send it to the Seller without undue delay, by e-mail or by post. In case of receipt of the shipment, the Buyer is obliged to immediately notify obvious defects (quantity and assortment difference, deterioration of the goods) by e-mail to the address: info@goriffee.com or in person at the place designated by the Seller as the place of personal collection. Any additional later complaint concerning obvious defects – incompleteness or damage to the shipment – may be acknowledged only where the Buyer demonstrates that the goods subject to the complaint featured the defects complained about already at the time of goods receipt.

• Falling is not responsible for defects if:
  • The buyer caused the defect in the goods himself,
  • where the Buyer knew about the defect before accepting the goods or was explicitly notified of the defect and where a discount was provided for the defect from the purchase price of the goods,
  • defects have occurred during the warranty period as a result of wear and tear caused by normal use, misuse or excessive use,
  • where the goods are complained about after the expiration of the warranty period or other period within which the goods are to retain their specific properties,
  • defects caused by improper, excessive use, improper care, storage, servicing,
  • defects arise after the expiry of the useful life of the goods.

Making a claim

• The Buyer may file a claim by mail at the address of the company’s registered office Gabčíková 8, 841 05 Bratislava Slovak Republic, or electronically via e-mail to info@goriffee.com. The Seller is obliged to confirm receipt of the complaint without undue delay.

• The Buyer may send the defective goods for complaint by shipping service to the address of the Seller’s registered office. Claimed goods should be thoroughly secured to prevent damage during transport, the package should be visibly marked “CLAIM” and contain: the claimed goods (including complete accessories), we recommend attaching a copy of the purchase receipt, a detailed description of the defect and sufficient contact details of the Buyer (especially the return address and telephone number). Without the above, it is impossible to identify both the origin and the defect of the goods. This procedure is also recommended for buyers – consumers unless they prove and substantiate relevant facts otherwise. We also recommend that you choose the desired method of complaint handling (repair, replacement, credit note).

• The Seller shall issue a written confirmation of the claim to the Buyer by email without undue delay after receipt of the claim. The Buyer who is not a consumer is to demonstrate the validity of the warranty by submitting a proof of purchase and where the goods have already been subject to a complaint before, they shall attach also the complaint confirmation. The delivery document (purchase or complaint document) must have the same serial number as on the product (where the product has a serial number) subject to the complaint. This procedure is also recommended for buyers – consumers unless they prove and substantiate relevant facts otherwise.
• The Buyer is aware of the fact that in case of their withdrawal from the contract, the Buyer will be refunded the purchase price reduced by the price of undelivered accessories if they fail to deliver the goods subject to a complaint along with all supplied accessories.

• Payment is possible only in EUR. The Seller sends the tax document to the Buyer together with the goods. The Seller is a VAT payer

Exclusions

• The warranty does not cover damage caused by:
  • mechanical damage to the goods,
  • using the goods in conditions that do not correspond to the temperature, dustiness, humidity, chemical and mechanical influences of the environment directly intended by the seller or the manufacturer,
  • improper handling or neglect of the goods,
  • the goods have been damaged by excessive loading or use contrary to the conditions specified in the documentation or general principles,
  • goods that have been modified by the customer, if the defect is due to this modification,
  • natural elements or force majeure,
  • the use of incorrect or non-original consumables, nor for any damages resulting therefrom, unless such use is customary.

The method of complaint handling consumer:

• When applying the statutory warranty, if the defect is repairable, the consumer has the right to free, proper and timely removal of the defect, the right to replacement of the defective goods or defective part, unless this is not disproportionate due to the nature of the defect. If such a procedure is not possible, they are entitled to a reasonable discount on the purchase price or withdrawal from the purchase contract,

• if the defect is irremediable and prevents the proper use of the goods, the right to have the defective goods replaced or to withdraw from the contract of sale; the same rights belong to the consumer if the defects are irremediable, but if the buyer cannot use the goods properly because of the recurrence of the defect after the repair or because of a greater number of defects. In particular, a recurrence of a defect shall be deemed to have occurred if the same defect preventing proper use, which has already been rectified at least twice during the guarantee period, occurs again. More than one defect shall be understood as if the item has at least three defects preventing its proper use at the same time,
  • if there are other irremediable defects and the consumer does not request a replacement, he has the right to a reasonable discount on the purchase price or to withdraw from the purchase contract

• The choice of how to handle the complaint is made by the buyer. The Seller shall draw the Buyer’s attention to the inappropriateness of the choice and suggest an appropriate method (especially in the case where the Buyer requests a method relating to a remediable defect, but the Seller determines that the defect is irremediable). If the Consumer does not choose the method of handling the complaint within a reasonable period of time provided by the Seller, the Seller shall choose it. In the case of a discount, it is not possible to later claim the goods for the defect for which the discount was granted.
• When the Buyer is a consumer, the Seller shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The Seller shall handle the complaint, including the removal of the defect, without undue delay, at the latest within 30 days from the date of filing the complaint. After the expiry of the above period of time, it will be believed that the defect in the item exists and the consumer shall have the same rights as in the case of a defect that cannot be rectified. This deadline is not binding on the Buyer, who is an entrepreneur and thus his relationship with the Seller is governed by the Commercial Code.

• If the consumer has made a claim within the first 12 months of purchase, the Seller can only reject it on the basis of a professional assessment. The Seller will provide the consumer with a copy of the expert opinion within 14 days from the date of complaint settlement. If the Seller rejects the claim after 12 months from the purchase, the Seller is obliged to indicate on the proof of processing to whom the Buyer can send the product for professional assessment. If the consumer proves that the Seller is responsible for the defect, the consumer may reassert the claim. All costs reasonably incurred in connection with the professional assessment shall be borne by the Seller, who is obliged to pay them to the Consumer within 14 days from the date of the reasserted claim. A reasserted claim cannot be rejected by the seller.

• Where a complaint concerning goods subject to the statutory warranty period is settled through replacement with new goods, the warranty period shall commence again from the complaint settlement date.

• The Seller shall issue for the Buyer – consumer a written confirmation stating when the complaint was filed, what is its content, and the requested manner of complaint settlement and send it via e-mail immediately after receiving the complaint (in case of personal submission, such a confirmation is to be provided immediately) along with a confirmation about the date and manner of complaint settlement and the confirmation about repair and period of complaint settlement or the grounds behind rejection of the complaint.

• The Buyer is entitled to a refund of necessary costs (especially postage that they pay when sending the goods subject to a complaint) related to the exercise of legitimate rights resulting from the liability for defects (we recommend filing a request no later than 30 days after complaint settlement, this shall be without prejudice to the statutory deadline), which have been actually and efficiently incurred. In case of withdrawal from the contract due to a defect in the item, the consumer shall be entitled also to a refund of the costs associated with the withdrawal.

The method of complaint handling by the entrepreneur:

• If the Buyer is a businessman, the Seller undertakes to decide on the claim within 40 days of the claim. The Buyer – entrepreneur shall be informed about the decision via the contact e-mail address.

• Where the defect can be rectified, the goods will be repaired. If repair is not possible and the nature of the defect does not prevent normal use, the Seller may agree with the Buyer on a reasonable discount on the price of the goods. In case of provision of a discount, the defect concerned cannot be complained about later.

• If there is a defect which cannot be removed and which prevents the item from being properly used as an item without defect, the Seller is entitled to replace the defective goods with goods of the same or similar utility or issue a credit note. Where a complaint concerning goods subject to the statutory warranty period is settled through replacement with new goods, the warranty period shall be extended by the complaint settlement period.

• In the event of failure to collect the claimed goods within one month from the expiry of the time when the claim should have been made and if it was made later, within one month from the notification of its execution (i.e. generally within 60 days from the date of filing the claim), the Seller is entitled to charge the cost of storage when issuing the claim.

• If the Buyer fails to collect the item within six months from the date on which he was obliged to collect it, the Seller has the right to sell the item. The Seller shall inform the Buyer of the intended sale and give the Buyer a reasonable additional period of time to collect the item. If the uncollected item is sold, the Seller shall pay the Buyer the proceeds of the sale less the cost of repair or modification, storage fee and costs of sale. The Buyer must claim the right to the proceeds of sale from the Seller.

Termination of the complaint procedure:

• After the claim is settled, the Seller shall notify the Buyer of the termination of the claim either by telephone or by e-mail, no later than within 30 days from the date of the claim, the Seller shall issue a written document on the settlement of the claim. Where goods are sent by a carrier service, the goods will be automatically sent to the Buyer´s address after the settlement.

• The Buyer is obliged to check the received goods and their compliance with the release protocol concerning the complaint. Furthermore, the Buyer shall check the completeness of goods and, in particular, whether all assumed parts are included. Subsequent objections will not be considered. These arrangements are without prejudice to the statutory time limit for the exercise of the rights arising from faulty performance.

• If the subject of the purchase is a consumable material or if this material is a part of the purchased goods, the service life will be used instead of the quality guarantee. The service life may be stated as a period of time, expiry of the goods, the number of uses, or otherwise. More than one of these lifetime forms may be indicated on the goods. A complaint may be successfully enforced only upon compliance with all the above conditions.

• The right of the Buyer to complain about the goods within the statutory warranty period is not affected by that. However, the Buyer must take the above into account as the warranty does not cover wear and tear caused by normal use of an item and it cannot be confused with the service life of the item. The service life of the goods represents the susceptibility to wear caused by normal use. If you use (do not own) the goods for a period of time longer than the normal service life, a defect is likely to be a result of normal wear and tear but even in such a case, it is not excluded that the defect is actually a defect subject to the warranty.

VIII. COMMUNICATION

• The Buyer can use all contacts listed in these General Business Terms and Conditions for communication. However, we would like to ask you to use e-mail, as the matter of priority, for communication with us in order to speed up and make the communication more efficient instead of letters sent via regular mail ‒ thank you for saving the environment. If you have any problems, you can contact us at info@goriffee.com.

IX. DATA PROTECTION

• The Buyer’s personal data will be processed by the Seller (the “Controller”) for the purpose of drawing up the order, managing the binding relationship arising from the order and fulfilling the purpose of the order in terms of its subject matter. The legal basis for the processing of personal data shall be Art. 6 (1) (b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation. The recipients of the personal data will be authorised persons in a contractual relationship with the controller, entities to which the controller is obliged to provide personal data on the basis of a legal obligation. Further information on the processing of personal data is available on this website in the section Data Protection.

X. ALTERNATIVE DISPUTE RESOLUTION

1. The Consumer has the right to contact the Seller’s company with a request for redress if he is not satisfied with the manner in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. The Consumer has the right to submit a request for alternative dispute resolution to an alternative dispute resolution body (“ADR”) if the Seller has responded to the Consumer’s request under the preceding sentence in a negative manner or has not responded to it within 30 days from the date of its dispatch. The Consumer may submit the request to the ADR entity concerned; the possibility of recourse to the courts is not affected. Other conditions related to ADR are set out in Act no. 391/2015 on alternative resolution of consumer disputes and on amendments and supplements to certain laws.
   1. The list of alternative dispute resolution entities is available on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.
   1. The European Commission has developed an online dispute resolution (ODR) platform for out-of-court consumer dispute resolution settlement. Consumers can also use this platform to resolve their disputes via the link ec. europa.eu/consumers/odr.

XI. FINAL PROVISIONS

1. The supervisory authority to which the Seller’s activities are subject is the Inspectorate of the Slovak Trade Inspection for the Bratislava Region, located at Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava website: www.soi.sk.
   1. The Seller reserves the right to amend these GTC without prior notice. Any changes to these GTC shall take effect on the date of their publication on the Seller’s website www.goriffee.com.
   1. These General Terms and Conditions are valid and effective from 26.3.2025